Shipping and Returns
PROCESSING / SHIPPING / RETURNS
How long will it take after I've ordered before it is shipped? This depends on the volume of orders being processed by the manufacturer. It's usually 5-10 days for a regular order, 10-20 days wholesale. Holiday production times can take longer. If you're concerned about the timeliness of your order, please contact us and we will try to accommodate your needs.
In Canada, shipping to Eastern Provinces takes about 3-4 business days and shipping to Western provinces can take 4-7 business days.
In the US, orders generally take 2-6 business days once shipped within the USA.
Currently, US and international orders are shipped on Mondays, Wednesdays and Fridays from within the USA.
All orders shipped domestically within the US will have a tracking number that can be tracked with USPS.
International orders generally take 10-15 business days but may be delayed by the customs of your country
International or wholesale orders may be subject to customs fees or duties of your country. Unfortunately, these fees are the responsibility of the person receiving the order.
International orders will not have a tracking number due to the fact that they are untraceable once they leave the USA.
Returns are handled on a case by case basis, though are typically only assigned on the rare occasion of a manufacturer defect.
Items are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.
We do not cover the shipping cost of a returned item. Returns must be received within 30 days.
What if I made a mistake with my order? We work to make sure orders get processed quickly. Please notify us as soon as possible - we suggest within 4 hours - and we will do what we can to rectify the situation.
What if there is an issue with my order? Please contact us within 8 days of the ship date for Canadian and US orders or 13 days for international orders to ensure we can help work the issue out. Please include pictures!
What do you do with returns and defects? We donate what we can and recycle what is too far gone.